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Office of the Ombudsman for Public Education

Welcome to the DC Office of the Ombudsman for Public Education

Welcome to the Office of the Ombudsman for Public Education! My name is Joyanna Smith and I am the Ombudsman for Public Education with the DC State Board of Education. 

The Office of the Ombudsman is responsible for assisting students and parents resolve problems as they engage with the District of Columbia Public Schools and public charter schools. The Office offers conflict resolution services to parents, families, and students and is committed to resolving school related complaints, disputes and problems quickly and efficiently in all areas that affect student learning. Some of these areas include student discipline, special education, truancy, student enrollment, transportation, academic progress and bullying. 

The Office of the Ombudsman is independent and impartial. By offering conflict resolution services to students and parents, the Office can prevent costly lawsuits and administrative hearings and will support the District's efforts to improve public schools in the District of Columbia, help to close the achievement gap, and promote family engagement. By law, the Office is able to review student records, receive confidential information, and is bound by rules of confidentiality. 

As the Ombudsman, I believe that strong collaboration and equal partnership between families and schools is essential to dramatically improving student achievement. Please feel free to reach out to me or my staff at ombudsman@dc.gov or via telephone at (202) 741-0886 with any thoughts, concerns or ideas!

Submit a complaint here, or copy and paste this website into your browser.