State Board of Education

DC Agency Top Menu

-A +A
Bookmark and Share

About the Ombudsman

Our Mission

To provide equal access to education for all students within District of Columbia public and charter schools, and to support student engagement and achievement.

Our Vision

We envision an educational system where all parents, families, educators and students are fully engaged in the public school systems and are empowered to make informed decisions that improve student achievement.   

The role of the Office of the Ombudsman is to provide:

  • Provide conflict resolution services to families in preK-12 public schools;
  • Identify and recommend strategies to improve educational outcomes for all students;
  • Collaborate with families and stakeholders to address systemic issues such as bullying and harassment, educational opportunity gaps, and school discipline;
  • Provide information to families about the educational systems in DC.

Submit a complaint by clicking here. You may also submit a complaint via email or via telephone at (202) 741-0886.