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About the Ombudsman

Our Mission

To provide equal access to education for all students within District of Columbia public and charter schools, and to support student engagement and achievement.

Our Vision

We envision an educational system where all parents, families, educators and students are fully engaged in the public school systems and are empowered to make informed decisions that improve student achievement.   

The role of the Office of the Ombudsman is to provide:

  • Provide conflict resolution services to families in preK-12 public schools;
  • Identify and recommend strategies to improve educational outcomes for all students;
  • Collaborate with families and stakeholders to address systemic issues such as bullying and harassment, educational opportunity gaps, and school discipline;
  • Provide information to families about the educational systems in DC.

Submit a complaint via email or via telephone at (202) 741-0886.

Note: We are accepting intakes by phone and email. Our online intake form is currently down. Please email [email protected] or call (202) 741-0886 and include your name, email address, and brief summary of your issue, and we will respond to you within 24 to 48 hours.

Nota: Estamos aceptando los sistemas de admisión por teléfono y correo electrónico. Nuestro sistema de admisión está actualmente abajo. Envíe un correo electrónico a [email protected] o llame al (202) 741-0886 e incluya su nombre, dirección de correo electrónico y breve resumen de su problema, y le responderemos dentro de las 24 a 48 horas.