A complaint may be filed by any individual or organization as long as the student in question attends a District of Columbia Public School or DC public charter school. We accept complaints via our intake hotline (202-741-0886) and our online intake form. Complainants may also contact us via postal mail or facsimile (202-741-0879). We also can conduct intake meetings in person. We prefer that complainants call ahead to schedule a time for an in-person intake meeting.
We accept complaints regardless of the language spoken by the caller. For callers who do not speak English, we use telephonic interpretation. Our intake form is also available online in Spanish.
We will ask all complainants to provide us with their contact information, information about the student, a summary of the problem, and their proposed resolution.