If you have a concern, question, or conflict but you are not sure if you want to have another person/office involved, here are some factor to help you decide if now is the right time to call.
- You‘re facing a problem you have not been able to resolve by speaking to the school principal.
- Communication between parent and school has broken down.
- You don’t know where to go for help.
- You’re having trouble finding the information that you need
If you are still not sure if now is the right time to contact us, give us a call an we can discuss all options.
How to Contact Us
Intake Hotline: 202-741-0886
Staffed 9:00 am to 5:30 pm Monday – Friday
Email: [email protected]
In-person meetings available by appointment (call 202-741-0886 to schedule)
A complaint may be filed by any individual or organization as long as the student in question attends a District of Columbia Public School or DC public charter school. We accept complaints via our intake hotline (202) 741-0886 and email at [email protected]. We also can conduct intake meetings in person. We prefer that complainants call ahead to schedule a time for an in-person intake meeting. We will ask all complainants to provide us with their contact information, information about the student, a summary of the problem, and their proposed resolution.
We accept complaints regardless of the language spoken by the caller. For callers who do not speak English, we use telephonic interpretation.