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Contact Us to File A Complaint

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If you have a concern, question, or conflict but you are not sure if you want to have another person/office involved, here are some factor to help you decide if now is the right time to call. 

  • You‘re facing a problem you have not been able to resolve by speaking to the school principal.
  • Communication between parent and school has broken down.
  • You don’t know where to go for help. 
  •  You’re having trouble finding the information that you need

If you are still not sure if now is the right time to contact us, give us a call an we can discuss all options. 



How to Contact Us

Intake Hotline: 202-741-0886

Staffed 9:00 am to 5:30 pm Monday – Friday

Email: [email protected]

In-person meetings available by appointment (call 202-741-0886 to schedule)

Twitter: @DCOmbuds

A complaint may be filed by any individual or organization as long as the student in question attends a District of Columbia Public School or DC public charter school.  We accept complaints via our intake hotline (202) 741-0886 and email at [email protected].  We also can conduct intake meetings in person. We prefer that complainants call ahead to schedule a time for an in-person intake meeting. We will ask all complainants to provide us with their contact information, information about the student, a summary of the problem, and their proposed resolution.

We accept complaints regardless of the language spoken by the caller. For callers who do not speak English, we use telephonic interpretation.