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Request for Assistance (RFA)

Our 311 system for public education provides relevant resources, information and appropriate agency or organization referrals to meet the specific needs of the caller. In addition to resources and referrals, the RFA line allows our office to provide one-on-one coaching to families on a variety of public education issues.

A request for assistance may be filed by any individual or organization with questions or concerns about a District of Columbia Public School or DC public charter school.  We accept requests via our intake hotline (202) 741-4692 (answered live Monday – Friday from 9am to 5pm) and email [email protected]. Requests may also be sent via postal mail or facsimile (202) 741-0879. We can also conduct intake meetings in person. We prefer that complainants call ahead to schedule a time for an in-person intake meeting.

We will ask all request for assistance to provide us with their contact information, information about the student, a summary of the problem, and their proposed resolution. We accept requests for assistance regardless of the language spoken by the caller. For callers who do not speak English, we use telephonic interpretation.

Note: We are accepting Requests for Assistance by phone and email. Please call (202) 741-4692 or email [email protected] and include your name, email address, and brief summary of your issue, and we will respond to you within 24 to 48 hours.

Nota: Estamos aceptando los sistemas de admisión por teléfono y correo electrónico.  Llame al 202-741-0886 o envíe un correo electrónico a [email protected] e incluya su nombre, dirección de correo electrónico y breve resumen de su problema, y le responderemos dentro de las 24 a 48 horas.

Request for Assistance may also be submitted via our printable form.