WHO WE SERVE
All current and prospective DC public school and DC public charter school families.
ISSUES WE HANDLE
- Special Education
- Academic Progress
- …and other issues that affect student learning
WHAT OUR OFFICE DOES NOT DO
- Take personnel action against school staff.
- Provide legal advice.
- Intervene when the parties are involved in legal or administrative proceedings.
RESPOND to concerns in a timely, caring, and productive manner.
ENCOURAGE effective communication between parents and schools.
ACT as a source of early detection for emerging school system-wide issues.
CONTRIBUTE creative policy solutions by identifying and sharing trends we observe.
PREVENT recurring problems and improve existing processes by contributing suggestions for systemic change.
REDUCE the need for administrative hearings and litigation by facilitating informal resolution of education-related conflicts.